Manager Customer Facing & Order Management

 For our client, a globally leading company, we are looking for an experienced and driven Customer Facing & Order Management Manager.

About the Role
We’re looking for individuals who embody our values, challenge the status quo, and are eager to innovate. As a Customer Facing & Order Management Manager, you will lead a dedicated team and drive a seamless order-to-cash process. Your role will be pivotal in enhancing both online and offline customer experiences while fostering collaboration across departments.

This position also emphasizes project management, change management, and team leadership. You are expected to work autonomously, take initiative, and demonstrate confidence and resilience. A strong affinity with IT systems or digital tools is a definite plus.

Are you a dynamic leader passionate about delivering exceptional customer experiences and optimizing order management processes? Do you thrive in fast-paced environments where innovation and collaboration are key? If so, we want to hear from you!

What You Will Do

• Lead and Develop: Manage and mentor a team of Customer Facing and Order Management Representatives and Specialists, ensuring top-notch service delivery;
• Drive Projects and Change: Lead continuous improvement initiatives and support change management across the team and organization;
• Collaborate Cross-Functionally: Work closely with internal teams to streamline the end-to-end order-to-cash process;
• Strategic Representation: Represent Service Management in local market and regional leadership teams;
• Optimize Customer Segmentation: Align service levels with customer needs and cost efficiency;
• Enhance Processes: Ensure timely order processing and increase the percentage of touchless orders;
• Drive Proactive Solutions: Promote a right-first-time approach and proactively address customer issues;
• Champion Customer Advocacy: Act as the voice of the customer, collaborating with key stakeholders and adjacent functions.

Who You Are

• Proven Leader: You have a track record of leading and motivating teams, including virtual and remote teams;
• Experienced in project and change management, with a structured and goal-driven approach;
• Independent and self-starting: able to work without close supervision;
• Confident and resilient: comfortable with pressure and ambiguity;
• Influential Collaborator: Skilled at gaining support and driving results without direct authority;
• Tech-savvy or comfortable working with ERP systems and digital tools;
• Customer-Focused: Background in delivering exceptional customer service;
• Order Management Expertise: Proficient in efficient and accurate order processing.
• Strategic Thinker: Capable of aligning team objectives with broader business goals;
• Adaptable: Thrive in dynamic environments and adjust priorities as needed;
• Strong Communicator: Excellent verbal and written communication skills in English, Dutch and French.

Breaking Barriers to Well-being.

We strive to make a positive impact on people, society, and the environment. As part of our team, you will be valued, supported, and encouraged to grow in an open and collaborative workplace.

Ready to take the next step in your career? Join us and help shape the future of customer service and order management!
Apply now and become part of a team that’s committed to innovation, collaboration, and excellence.