Key Account Manager

For our client, a 100% Belgian company with more than 30 years of experience in multi-channel distribution to pharmacies, baby stores, health stores and supermarkets.

From our offices and warehouse, we supply our 2,800 Belgian and Luxembourg clients (both physical and online shops). They in turn ensure that almost every “new mother” has at least one of our products at home: pacifiers, baby bottles, breastfeeding products and accessories, baby monitors, wet wipes, teething rings, manicure & pedicure products, ... In addition, we also offer a range for the strongly growing senior market, such as blood pressure monitors, thermometers, walking sticks, …

With our young and dynamic team of around 20 colleagues, we aim for long-term partnerships by distributing new international brands and continuing to optimally support the existing ones.

For our growing organization, where we also pay attention to your work-life balance, we have a full-time vacancy open for a Key Account Manager Pharma & Retail.

As a Key Account Manager, you are the main point of contact for two strategically important customer groups: our retail partners (supermarkets) in Belgium and Luxembourg and the major online pharma platforms. You manage these accounts from A to Z – from annual negotiations to follow-up of actions – and carry the final responsibility for the success of multiple distribution brands within our portfolio.

Your customer portfolio represents more than 1/5 of the company’s turnover, so you play a crucial and impactful role within the company’s commercial policy.

What you will do

Key Account Management – Retail
• You are the first point of contact for buyers at among others Colruyt, Delhaize, Carrefour, Intermarché, Cactus and Auchan.
• You negotiate annually on assortments, marketing plans and commercial conditions.
• You closely follow up actions during the year and align them with internal teams.

Key Account Management – Online & MediMarket
• You manage the collaboration with major online players and MediMarket, who offer a broad brand portfolio and operate like traditional retailers.
• You know the full portfolio and set up marketing and promotional actions which you discuss during annual agreements.
• You brief and coordinate the execution with our marketing colleagues.

Commercial policy and strategic alignment
• Together with the Brand Manager, you develop sales plans and ensure strong market activations.
• You monitor profitability per client and manage the related marketing budgets.
• You identify commercial opportunities and work closely together with the Brand Managers.
• You prepare quarterly Business Reviews with brand manufacturers and internal sales meetings.

Management role
• You are part of the management team and actively contribute to the strategic direction of our company.
• You report directly to the managing director

Profile
• You have min. 3 years of successful experience in a similar role
• You have a proven track record as an Account Manager of retail clients
• Intrapreneurship and strategic thinking are part of your DNA
• Your core competencies are: customer focus, taking initiative, analytical skills and market awareness
• You are able to build strong relationships with clients and dare to ask questions in an assertive yet friendly way when needed
• You are able to independently assess the profitability of a client and determine whether adjustments are needed
• You contribute to the required quality standards expected by our clients
• You can work autonomously, have strong organizational skills and work in a goal-oriented way
• You are flexible and have strong communication skills and a powerful ability to convince
• You can professionally handle decision-making within a budgetary framework
• You enjoy working in an SME environment with short communication lines and like to be in close contact with clients and internal departments (e.g. orders, logistics, …), where excellent communication is one of your strengths

Place of employment
You have a varied schedule that requires 2-3 days of physical presence at the headquarters (always including Friday), but you are also frequently on the road to stay connected with the shop floor.

We organize 4 times per year a quarterly sales meeting where we present all product innovations & new actions, provide specific product training and discuss sales figures.

 What we offer
• A full-time job
• A permanent contract, a stable working environment and a fantastic team
• An open, involved working environment that takes your work-life balance into account
• A competitive salary + fringe benefits (meal vouchers) + bonus based on achieved targets
• A company car + fuel card
• Supported tools: iPad + Laptop + mobile phone